30 DAY HASSLE FREE RETURNS!
Don't like the item? No problem - Just send it back with the enclosed returns form and receive a full refund.
We are proud of our returns department. Nearly all refunds are completed the day they are received!
At Towersoft.com.au we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 30 days to change your mind on any of your purchases from this website.
To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras.
When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.
Acceptable reasons for an Exchange or Refund:
1. Factory defected
2. Wrong style/color/size was sent
3. Mistakes made on the part of Towersoft.
Unacceptable reasons for an exchange:
1. colors of the merchandise are darker/lighter than showing in the picture ,
2. minor color differences from showing in the photos ,
3. you would rather have a different one.
Customers are required to email us within a month after receiving the products if you need to make an exchange . If an exchange falls under this category, the customer will be required to send back the products .
NOTICE : Its FREE for us to send alternatives if we got the products returned .
Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for 9am or upgraded courier delivery), this additional amount is not refundable.
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